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          Ducati Detroit
          Ducati Detroit
          4.8
          powered by Google
          Dustin Darke
          Dustin Darke
          11:46 20 Sep 19
          I recently purchased a new bike from here and have now dealt with at least half the the staff & owner in a variety of transactions. I also used to have a M900 where I had some parts/service history here from a few years back. Charlie, Kevin, Morgan, Chris, and Connor have all been very helpful, proactive, and knowledgeable. I know there is additional staff to thank here for contributing to a well run organization- but haven’t met them yet! I’ve taken three days off work this week just to rack up some miles and it’s time to hit the road again.... Thanks everyone for the great bike and service!read more
          Jason Mulawa
          Jason Mulawa
          22:32 06 Aug 19
          Huge thanks to guys I’m proud to be friends with at Ducati Detroit. If anyone is looking for a bike, these guys are absolute professionals and I wouldn’t trust my bike to anyone else. The customer service is second to none! Come see Charlie, Connor, and Kevin and they will help you get that adrenaline fix you’re looking for!read more
          Jill Brueckheimer
          Jill Brueckheimer
          20:22 01 Aug 19
          My husband and I visited Ducati Detroit to explore purchasing a used Monster M696 to compliment our current bikes. Charlie Knoll was very knowledgeable and helpful. His encouragement to test ride distinctly different models gave us insight into several Ducati riding experiences. We ended up purchasing the 696, then returned to purchase a Scrambler as well. We used Charlie as a sounding board and with his feedback, decided to buy another Monster (instead of the Scrambler). My husbands ride home confirmed the new M797 was the right choice. We have a small issue with our M696 which Charlie willingly and quickly organized resolution. We are impressed with the energy and enthusiasm of all the employees of Ducati Detroit. They gave use a great purchase experience.read more
          Geoffrey Joseph
          Geoffrey Joseph
          02:14 28 Jul 19
          I have now purchased 3 motorcycles, a couple helmets,and some gear from Ducati Detroit over the last 2 and a half years. I truly believe that Charlie, Kevin, Connor and the rest of the Ducati Detroit staff are the best in the world. I have purchased motorcycles in the past, 4 wheelers, side by sides from many other dealerships and none of them hold a candle to the service, professionalism, and respect you get from the staff at Ducati Detroit. Everyone that works here treats you like family, this is the best dealership, service center, and staff in the world :). Thanks again to the entire team!!read more
          Matt Sachdeva
          Matt Sachdeva
          19:37 10 Jul 19
          Charlie is awesome, this place is great. I will highly recommend this dealership for your motorcycle needs. I would suggest you to ignore the bad reviews and walk in yourself to experience the Italian miracle machine and wonderful management. There is no reason for this place to be not recommended highly. I have been shopping around but have found this place acing in all segments of customer service.read more
          Jerry Kottickal
          Jerry Kottickal
          01:56 05 Jul 19
          Purchased a 2019 Monster 821. The entire process was so smooth. I worked with Charles, he was very patient and super knowledgeable about the motorcycle as well as the purchasing process. My whole paperwork process went very smooth. The entire staff was super warm and friendly. Even during the test drive they explained me all my questions and made me understand the technical aspects. The entire facility has class and some fancy motorcycles. They have a Desmosedicci RR, I mean that’s a motogp bike ! again, great experience. I would say even if you don’t have a endorsement, go to the shop enjoy the machines, talk with the staff... it will be a good experience!read more
          C. S887
          C. S887
          02:28 28 Jun 19
          Took time to help explain to me how to adjust my chain , every time I am there they follow up to see if I am still enjoying the bike. You guys are doing a great job and are basically the only dealership car or bike that I have a positive experience withread more
          Allen Brown
          Allen Brown
          12:56 26 Jun 19
          Pay attention to your paperwork folks...they will ‘pack’ you if you let them (sorry 650ib they got you!!) They live off their reputation as ‘the place to go’ for a ducati in the US. But in all honesty...you can and will get a better deal (like I did) from your local dealer. I got my dream bike just the way I wanted it, for the price I wanted...at Coleman Powersports.read more
          Anthony Hott
          Anthony Hott
          21:37 12 Jun 19
          I bought a 2016 Panigale with 3k mi from Kevin at a steal and I love the bike. These guy are very friendly and also take care of anything you need. I have been having a little bit of trouble with my paperwork because I ordered it out of state and this is my first vehicle but Charles has been guiding me through this process since day one and has been very cooperative and patient with me even though they are very busy regularly. I will tell you that you'll know when their busy, but they are still very friendly and cooperative. I love my bike and I have already put about 5k miles on it ing about 2 months and it's great and still makes me smile. I have never had to wait long for someone to answer the phone and I can say these guys are better then every other dealership that I've been to because they are nice, they listen to what you say, they help with what you need help with, and they have great quality pre-owned bikes. I don't know about you but that's hard to come by we either get screwed or treated like garbage or even both like at Iron Pony but here, I don't see games, I see my next bike. I haven't been inside but I have had many interactions with them.read more
          Abhishek Pathri
          Abhishek Pathri
          16:08 06 Jun 19
          Nice place for bike gear, would love to own a Ducati someday and Kevin is an asset to the company, great guy !
          Chris Knight
          Chris Knight
          03:07 21 May 19
          Charlie and his team of professionals continue to exceed their mission statement of delivering “a customer experience comparable to the products it sells…The best in the world.” I bought my 2nd Ducati in 2015, 3rd in 2016 and recently picked up the new Panigale V4 R, all from DD. Every time I walk in the shop I feel like family and that DD is it’s own unique brand that only Charlie and his team could bring to North America. A brand so unique and popular, they are sought out by many customers from around the world. If you want a Ducati, you are at the right place to get your own Ducati Detroit! Thanks Charlie, Kevin, Aleah and Connor, Ducati Detroit will always be my brand.read more
          Michael Yoksich
          Michael Yoksich
          17:12 28 Apr 19
          Kevin, Charlie and the team at Ducati Detroit made my purchase of a Ducati Monster 1200 S feel like an initiation into a private club. From my first contact to driving away from the dealership I felt as if my happiness was their ultimate goal. The attention to detail in every aspect of the motorcycle selection and proper setup was taken care of with expertise . I bought a new Jacket and helmet and they let me leave my old stuff in their back room till I could come back and pick it up. Unfortunately I left my keys to my company car in the Jacket and didn’t realize it till I was home. I left a message on their shop phone and got a text at 6:30 am Sunday. Charlie had run up to the shop got my keys and left them where I could find them. Sometimes you’ll be referred to as brother in conversations but these guys make that term real. I sell Cadillacs for a living and we survive on the ability to make a Cadillac purchase experience special. Ducati Detroit made my purchase experience truly amazing. If you have a passion for fine Italian Art visit Ducati Detroitread more
          yash kumar
          yash kumar
          17:42 23 Apr 19
          I'd a annual service on my motorcycle couple of weeks ago. The people are friendly and especially Cornor in service is nice and very helpful.read more
          lucas hopper
          lucas hopper
          04:52 23 Apr 19
          First of all I Think everyone in the store are very friendly people, Charlie has helped me out and Connor in service was very helpful and honest. Having that being said, I think they are mostly there to make money. My first visit I test rode a few bikes. Which seemed to annoy them.. I was letting a bike warm up (1299) and One of the employees came out and kind of scolded me and said I shouldn't let it just sit and run. (even though it was a completely cold bike). My second visit I went in to buy some accessories. I chose my part and went to order the part. One of the employees went to the back and ended up finding the part I was looking for. AWESOME but after I left I looked at the bag which had a used sticker on it with a marked down price ( I was charged full price). The parts were slightly scratched and it had stock bolts inside which ended up not fitting and I had to use one of my own bolts. I think these guys judge based on your age and looks and try to pull what they can. Very well considering not going back hereread more
          mike rafferty
          mike rafferty
          21:50 08 Apr 19
          Great place. From now on all my sport bikes come from here
          Veronica Altemus
          Veronica Altemus
          12:16 05 Apr 19
          Charlie Knoll and his team at Ducati Detroit made my purchasing experience fun, easy and informative. From the moment I walked into the dealership all the way through finalizing signatures, they were engaging and attentive. It is clear that they are passionate about motorcycles and growing the motorcycle community here in Detroit. He invited my friends and I to a ladies night that was so much fun, he helped arrange a test drive in Dallas while I was working to help confirm my choice, and in every way went above/beyond. Charlie answered every question I threw his way over the course of this process, and boy did I ask a lot! The only surprise thrown my way during the process was an unveiling of my gorgeous 2019 x diavel s. (Pretty sure the prettiest xdiavel in Michigan.) Kudos to an amazing team - from the ladies at the front desk, to the mechanics in service and of course Charlie and Kevin. There is no doubt in my mind, the rest of my Ducati's will come from Charlie and the Ducati Detroit team.read more
          Todd Sorgatz
          Todd Sorgatz
          15:47 09 Feb 19
          Ducati Detroit sets the gold standard for motorcycle dealerships. Customers are made to feel like much more than customers...more like a part of the Ducati family. Problems sometimes happen with anything mechanical but they are handled with a speed and professionalism. This dealership is a game changer...I only wish my car dealer was half as good.read more
          Claire Meeks
          Claire Meeks
          00:20 24 Jan 19
          Beautiful store, friendly associates, emphasis on sales less inventory for chemicals, parts, ect, saw aftermarket parts on bikes off the floor if you are looking for that great. Edit: I thought your store was awesome! Like you said, I got a tee shirt. I want my reviews to be helpful. If someone was looking to buy a bike then I would say for sure that's the place. If they wanted materials for their own maintenance based on space allotment I would say probably low selection Nothing wrong with that!read more
          Matthew Lewis
          Matthew Lewis
          15:18 10 Jan 19
          Had an awesome experience with Charlie Knoll and his team at Ducati Detroit. Couldn't be happier with the purchase and help that I received. From the thorough overview and information of the motorcycle itself, all the way down to the fair trade-in price and help with finding an insurer. Another thing I want to add, is this was quite possibly the quickest financing and paperwork scenario I've ever been in and that, in itself, is amazing. I will be back to purchase another bike in the near future!! Please do not hesitate visiting this dealership, the second you go in you are greeted with a friendly welcome. Ducati Detroit knows what they are doing!!!read more
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